Privacy Policy

1. Introduction

With the following information we would like to give you an overview of the collection, use and processing of your personal data by us and your rights under the data protection regulations. If you want to use special services of our company on our website, a processing of personal data is required. If there is no legal basis for such processing, we generally obtain your consent.
The processing of personal data, such as your name, address or e-mail address, is always in accordance with the General Data Protection Regulation (GDPR) and in accordance with the data protection regulations applicable to LOEWE Logistics & Care GmbH.
We have implemented many technical and organizational measures in order to ensure the most complete protection possible for personal data processed through this website. Nevertheless, Internet-based data transmissions can generally have security holes, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us in alternative ways, such as by phone or by post.

2. Name and address of the controller

The controller, as defined by the law, is:

LOEWE Logistics & Care GmbH
Röntgenstr. 17, 32052 Herford, Germany

Tel: +49 5221 28450
Fax: +49 5221 2845280

Managing director`s: Markus von Nordeck, Kerstin Liefting

3. Contact details of the data protection officer

The controller’s data protection officer can be reached at:

Carsten Knoop

Tel: +49 5221 8729201
Fax: +49 5221 8729249

If you have any questions or suggestions regarding data protection, you can contact our data protection officer at any time.

4. Definitions

The privacy statement is based on the terminology used by the European legislature in the adoption of the General Data Protection Regulation (GDPR). Our data protection policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain in advance the terminology used.

We use the following terms in this data protection policy, including but not limited to:

a.     Personal data
Personal data is any information that relates to an identified or identifiable natural person. A natural person is considered to be identifiable, directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, like the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

b.     Affected person
Affected person is any identified or identifiable natural person whose personal data is processed by the controller (our company).

c.     Processing
Processing means any process or series of operations related to personal data, such as collecting, collecting, organizing, organizing, storing, adapting or modifying, reading, querying, using, with or without the aid of automated procedures; disclosure by submission, dissemination or other form of provision, reconciliation or association, restriction, erasure or destruction.

d.     Restriction of processing
Restriction of the processing is the marking of stored personal data with the aim to limit their future processing.          

e.     Profiling
Profiling is any kind of automated processing of personal data that consists in using that personal information to evaluate certain personal aspects relating to a natural person, in particular aspects relating to job performance, economic situation, health, personal To analyze or predict preferences, interests, reliability, behavior, whereabouts or relocation of that natural person.

f.      Pseudonymization
Pseudonymization is the processing of personal data in such a way that personal data can no longer be attributed to a specific data subject without the need for additional information, provided that such additional information is kept separate and is subject to technical and organizational measures to ensure that the personal data is not assigned to an identified or identifiable natural person.

g.     Processors
The processor is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

h.     Recipient
Recipient is a natural or legal person, agency or other entity to whom personal data is disclosed, whether or not it is a third party. However, authorities which may receive personal data under Union or national law in connection with a particular mission are not considered as recipient.

i.      Third party
A third party is a natural or legal person, public authority, agency or entity other than the data subject, the controller, the processor and the persons authorized under the direct responsibility of the controller or the processor to process the personal data.

j.      Consent
Consent is any voluntarily given and unambiguously expressed form of a statement or other unambiguous confirmatory act by the data subject for the particular case, by which the data subject indicates that they consent to the processing of the personal data concerning him or her.

5. Legal basis of processing

Art. 6 Para. 1(a) GDPR serves our company as the legal basis for processing operations in which we obtain consent for a particular processing purpose.

If the processing of personal data is necessary to fulfill a contract of which you are a party, as is the case, in processing operations necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Art. 6 para. 1(b) GDPR. The same applies to processing operations that are necessary to carry out pre-contractual measures, for example in cases of inquiries regarding our products or services.

If our company is subject to a legal obligation which requires the processing of personal data, such as the fulfillment of tax obligations, the processing is based on Art. 6 Para. 1(c) GDPR.

In rare cases, the processing of personal data may be required to protect the vital interests of the data subject or another natural person. For example, this would be the case, if a visitor to our premises were injured and his or her name, age, health insurance or other vital information would have to be passed on to a doctor, hospital or other third party. Then processing would be based on Art. 6 Para. 1(d) GDPR.

Finally, processing operations could be based on Art. 6 Para. 1(f) GDPR, if the processing is necessary to safeguard the legitimate interests of our company or a third party, unless the interests, fundamental rights and fundamental freedoms of the person concerned prevail. Such processing operations are particularly allowed to us because they have been specifically mentioned by the European legislator. In that regard, he considered that a legitimate interest could be assumed if you are a customer of our company (Recital 47 GDPR).

6. Technique

6.1 SSL/TLS-Encryption

This site uses an SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login details or contact requests that you send to us as the operator. An encrypted connection can be recognized by the fact that the address bar of the browser contains an "https: //" instead of an "http: //" and the lock symbol in your browser bar.
If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

6.2 Data collection when visiting the website

In the case of merely informative use of our website, ie if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (in so-called "server log files"). Our website collects a series of general data and information each time you call one page through you or an automated system. This general data and information is stored in the log files of the server. We record the

1.     used browser types and versions, the operating system used by the accessing system,

2.     • the website from which an accessing system comes to our website (so-called referrers),

3.     • the sub-websites, which are accessed via an accessing system on our website,

4.     • the date and time of access to the website,

5.     • an internet protocol address (IP address),

6.     • the Internet service provider of the accessing system.

When using this general data and information, we draw no conclusions about your person. Rather, this information is needed

7.     to deliver the contents of our website correctly,

8.     to optimize the content of our website as well as the advertising for it,

9.     to ensure the long-term functionality of our IT systems and the technology of our website, as well as

10.   providing law enforcement with the information needed to prosecute a cyberattack.

This collected data and information is therefore statistically evaluated by us with the aim of increasing the data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data we process. The data of the server log files are stored separately from all personal data provided by an affected person. 

The legal basis for data processing is Art. 6 Para. 1 (f) GDPR. Our legitimate interest follows from the data collection purposes listed above.

7. Use of cookies

This website uses cookies. Cookies are text files that are filed and stored on a computer system through an internet browser.

Many websites and servers use cookies. Many cookies contain a cookie ID. A cookie ID is a unique code identifying the cookie. It consists of a string through which websites and servers can be assigned to the specific web browser in which the cookie was stored. This allows websites and servers that have been visited to distinguish the individual's browser from other web browsers that contain other cookies. A particular web browser can be recognised and identified by the unique cookie ID.

The use of cookies allows users of this website to be provided with more user-friendly services, which would not be possible without the cookie.

Cookies are used to optimise the information and services offered to the user on our website. As already mentioned, cookies enable us to recognise users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, users of a website that uses cookies need not re-enter their log-in data each time they visit the website as this is done by the website and the cookie is stored on the user's computer system. Another example is the cookie used in a shopping cart in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping cart via a cookie.

The data subject can prevent cookies being placed by our website at any time by adjusting their web browser’s settings to permanently refuse cookies. Furthermore, cookies already placed can be deleted at any time through a web browser or other software programs. This is possible in all current web browsers. If the data subject disables cookies in their web browser, they may not be able to make use of all of the functions of our website in some cases.

8. Google Analytics

Our websites use Google Analytics, a web analytics service provided by Google Inc. ( (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter "Google"). In this context, pseudonymised usage profiles are created and cookies (see point 7.) are used. The information generated by the cookie about your use of this website such as

1. browser type / -version,

2. used operating system,

3. Referrer URL (the previously visited page),

4. Host name of the accessing computer (IP address),

5. time of server request,

are transmitted to a Google server in the US and stored there.

The information is used to evaluate the use of our website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if required by law or if third parties process this data in the order. Under no circumstances will your IP address be merged with any other data provided by Google. The IP addresses are anonymized, so that an assignment is not possible (IP masking).

You can prevent the installation of cookies by setting up your browser software accordingly; however, we point out that in this case you may not be able to use all features of this website.

We use Google Analytics in the interest of optimization and needs-based design of our website. This constitutes a legitimate interest within the meaning of Art. 6 Para. 1(f) GDPR.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https: //

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent detection by Google Analytics by clicking on the following link: Deactivate Google Analytics. An opt-out cookie will be set that will prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must download the opt-out cookie again.

For more information about privacy related to Google Analytics, see the Google Analytics Help Center (

9. Rights of the data subject

If your personal data are being processed, you are the “data subject” as defined by the GDPR, and you are entitled to the following rights with respect to us as the controller. You may exercise your rights by contacting our data protection officer or the service centre staff, indicating your concerns.

9.1 Right to access

Any data subject affected by the processing of personal data has the right to obtain information about the personal data stored about them at any time, free of charge, as well as the right to access a copy of such data from the controller.

You may request confirmation from the controller as to whether they are processing the personal data that relates to you.

9.2 Right to correction

Any data subject affected by the processing of personal data has the right to request the immediate correction of any incorrect personal data that relates to them. Furthermore, the data subject has the right to request the completion of incomplete personal data, including through a supplementary declaration, taking into account the purposes of the processing.

9.3 Right to restriction of processing

Any data subject affected by the processing of personal data has the right to request the controller immediately restricts processing if the conditions stipulated by Art. 18 Para. 1 GDPR are met.

9.4 Right to erasure

Any data subject affected by the processing of personal data has the right to request that the personal data regarding the data subject be erased if and insofar as one of the reasons stipulated in Art. 17 Para. 1 GDPR applies.

9.5 Right to data portability

Any data subject affected by the processing of personal data has the right obtain personal data relating to the data subject and provided by the same to the controller in a structured, commonly used and machine-readable format. They also have the right to transfer these data to another controller without hindrance by the controller to whom the personal data was provided, provided that the processing is based on the consent pursuant to Art. 6 Para. 1(a) GDPR or Art. 9 Para. 2(a) GDPR or on a contract pursuant to Art. 6 Para. 1(b) GDPR, and the data are processed using automated procedures.

9.6 Right to object

Any data subject affected by the processing of personal data has the right to lodge an objection to the processing of personal data relating to you for reasons relating to your particular situation where this is done on the basis of Article 6 Para. 1(e) or (f) GDPR. This also applies to profiling based on these provisions.

In the event of an objection, the company will longer process the personal data unless we can demonstrate compelling and legitimate reasons for such processing that outweigh the interests, rights and freedoms of the data subject, or where processing serves the assertion, exercise or defence of legal claims.

If the company processes personal data in order to run a direct mail campaign, the data subject has the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling where this is connected to this kind of direct marketing. Should the data subject object to the processing of their data for direct marketing purposes, we will no longer process their personal data for this purpose.

9.7 Right to revoke declaration of consent in relation to data protection

Any data subject affected by the processing of personal data has the right to revoke their consent to the processing of personal data at any time.

You have the right to revoke any declaration of consent granted in relation to data protection at any time. The revocation of consent does not affect the lawfulness of the processing based on consent before revocation.

10. Routine storage, deletion and blocking of personal data

We process and store your personal data only for the period required to achieve the purpose of the storage or as provided by the legislation to which our company is subject.
If the purpose of the storage is omitted or if a prescribed storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

11. Duration of storage of personal data


The criterion for the duration of the storage of personal data is the respective statutory retention period. After the deadline, the corresponding data will be routinely deleted, if they are no longer required to fulfill the contract or to initiate a contract.

12. Updating and changing the privacy policy

This privacy policy is currently valid and has the status: October 2018.
Due to the further development of our websites and offers or due to changed legal or official requirements, it may be necessary to change this privacy policy. The current privacy policy can be viewed and printed at any time on the website at



Information Obligation

As a company, we not only process personal data on our website, but also in many other processes. In order to be able to provide you, as the data subject, with as much detailed information as possible for these processing purposes, we have compiled this information for the following processing activities and thus fulfil the statutory information obligations pursuant to Art. 12-14 DS-GVO.

Should you require further information which you cannot find here or in the following detailed data protection declaration, please do not hesitate to contact our data protection officer.

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LOEWE Logistics & Care GmbH

Röntgenstraße 17
32052 Herford

+49 (0) 5221 2845 0
+49 (0) 5221 2845 280

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